Delivery & returns

What are the methods of payment?

If you pick up your items you can pay in cash or by card through our terminal, with delivery you need to prepay 30% of the product price in our website

Can I pay for the goods on credit or by installments?

No.

Can I return or exchange goods?

Our policy lasts 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. Please note: When returning the jewelry, the items have to be in original packaging with original labels and suitable for reselling. They should not have any marks of use, the silver must not be bent or scratched in any way. In case any of such found, the company has the right to reduce the returnable monetary value in accordance with reduced value of the product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and price will automatically be applied to your card or original method of payment, within 14 business days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at anzujewelry@gmail.com.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store will respond to the consumers' complaint in written form or in a form that enables written reproduction within 15 days.

To return your product, you should mail your product to:

Vana-Narva mnt 1/3Maardu, 74114 Harju maakond.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Which countries do you deliver goods to?

At the moment, across the territory of European Union.

How is the delivery carried out?

The delivery is done by the Estonian postal service Omniva

We do not want to make you wait for your jewelry. We ship your jewelry maximum 3 days after the purchase.

Delivery in Estonia: In majority of the cases your goods should arrive about 3-4 working days after the purchase. However, if in unfortunate case it takes longer and you haven't received your jewelry within 7 days, please contact us at anzujewelry@gmail.com.

Delivery across the territory of European Union usually takes more time, about 4-14 days

Do I need a prepay for an order?

Yes, 30% of the product price.